Business Support Assistant

​Main Duties and Responsibilities:

In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. In addition, key objectives and targets will be set/established and agreed on appointment.

·         Business Support for all departments including but not limited to; general back office assistance for Sales & Marketing, Apprentice Office, Exams Office, Training Operations, Senior Management.

·         Responsible for the production of certificates, including the coordination of supporting documentation, and communicating exams results to the appropriate parties.

·         Arrange staff travel, including accommodation, air travel, pool cars and vehicles hires.

·         Administration including but not limited to customer feedback surveys, course folders and bookings, general database entry, Purchase Orders, postage and deliveries, student document scanning.

·         Reception duties to include the cover of the front desk, providing a high level of customer service with a range of customers, employers, suppliers and contractors. This may be face to face, phone based or via email.

·         Assist the Facilities and Stores Controller with facility based tasking including general maintenance checks, asset tracking and supply monitoring.

·         Conduct Health & Safety, and Fire procedures.

·         Support with Continuous Improvement projects, such as supplier reviews, event planning, and process implementation.

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Key Competencies:

·         Planning and Organising

·         Problem Solving

·         Customer Relationships

·         Communication

·         Conduct

Qualifications:

·         Excellent working knowledge of MS Office and database programs

·         Previous experience in a customer service environment

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If you wish to apply for this position, please send your CV and covering letter to HR@resourcegroup.co.uk citing HRIBSA24 in the subject box.